Browns and Sons is rated 5 /5 based on these 20 happy customer reviews
The Master Plumber who came to install our faucet and garbage disposal did a great job. He was honest and did the job right! We will refer Brown and Sons to anyone needing some plumbing work done.
A+ Customer Service
A significant leak suddenly appeared near the street outside my home. After attempting to use another plumbing company that did not have its own leak detector, I contacted a second company only to receive their voicemail. The third time was definitely the charm because I reached Brown & Sons Plumbing. A very pleasant and helpful girl said they could get to me the following day as it was already about 4:30 in the afternoon when I called. They came out and determined the location of the leak under the sidewalk. They were fair and upfront about all pricing. Their customer service is A+ in all aspects from the person answering the phone to the people doing the repairs. I definitely recommend Brown & Sons Plumbing and would use them again in the future.
Had problem with leaky faucet. They were there quite fast. If I could give them more stars I would. Very professional exceptional work. Very pleased. Will recommend to all friends.
I love these guys/gals...
We've been using Brown and Sons since we bought our house over 3 years ago. We purchased a new furnace and AC unit, and had ductwork, and plumbing work done. Everything they've done for us have been great. They respond quickly, they are always helpful and friendly. My wife and I are glad to have found such a reliable service for our home.
Review for Brown and Sons
If you need a plumber, Brown and Sons are absolutely the best. They are out of Denton but traveled to Valley View for only $49. Three other plumbers have been here and couldn't find this leak. They found it in 15 minutes. We been trying to track it down since last October and now it's fixed! If you need a plumber, give them a call at 940.300.5258. And they give a 90 day warranty on all of their work. Outstanding service! Thanks, guys!!
Brown and sons plumbing and AC/ Heating came to my home on time clean cut and the attitude of the technician was exceptional he was very thorough was patient in explaining the problem in a manor I could understand and the problem was with my water heater it was making a loud noise and old so he recommended that we replace it. The pricing was up front and he gave me options and the work was done the same day. Thank you Brown&Sons
Brown and Son's helped us out in a dier situation, they were responsive, and and very customer friendly. Wouldn't recommend anyone other than them now." Thanks for everything Ken.
Arrived quickly for my after hours call regarding an urgent AC repair - you know Texas summers are hot! These guys were courteous, professional and thorough with troubleshooting and repairs while explaining the details and considerations that were important to me. I'll definitely call them again when needed for future home maintenance duties.
Good Customer Service
Our AC went out in the middle of the June, we called brown & sons and they showed up at our house within a few hours. They repaired our unit and cleaned it out to prevent future problems. The price we paid was significantly less than other ac repair companies we called. I will definitely be using this company for an AC problems I might encounter in the future!
Very quick, professional service , ac went out Friday . They showed up and had a motor on truck got us up and running!Also did a air check, we never knew what we where breathing they installed a "perfect 16" iq air filter . We have medical grade air now , my sinuses are better. This is AWESOME call no one else , call brown and sons !
Great Job, like always when I call they are on time. And now they are offering AC Heating almost everything , Give them a shot!
Brown & Son's just completed repairing a slab leak for me. Before beginning work, each step was explained in detail and charges were defined before work began. No surprise additional charges at the end. These guys take their job seriously and delivered both excellent customer service as well as a job well done. I would highly recommend this company to anyone. You will get what you pay for and more. Thanks Ken and Chris!
I had Brown & Sons replace my water heater this week and I am truly impressed with the guys that did the work. They were very professional and gave me up-front pricing and explained the pricing and warranty in detail. I am so glad to find a good dependable local company that I can trust for my plumbing needs.
Brown and Sons are honest, professional . I had my Air Conditioning go out and being a single woman was worried crazy, I called another company first . I just did not feel they were completely being honest so I found brown and sons. These guys took there time to explain what needed done and gave me options on warranty , different efficient units, not just one choice and where I had to use what they wanted me to. They walked me thru the decision on what best fit my home, budget and situation . And also was able to finance it INTEREST free for 12 months so I had no out of pocket expense at the time. They had other finance options but I like no Interest. Even the inspector complimented them saying they have always done great work. I like piece of mind, knowing that I can call one company for all my repair needs and trust them. And they are fast to respond . Don’t waste time . This is the real deal it nice knowing there is still a company that is about the customer, and not about just the money. GREAT JOB GUYS!
We had a slab leak, after this being the second one, we were concerned if we had a serious issue. So instead of doing like the first time going with cheapest company , which was professional except after hiring them I never seen the guy that started the job again. But they sent crew out fixed it. And was fine for around a year. Well to make story short called brown and sons, after being referred from friend , they sent out plumber he quoted us prices , and showed us options which is very different , but offers you prices and levels of service you want or can afford, which we really liked this. We chose what worked for us , the plumber located leak within inches , very good, I thought! But to find out the leak was in same spot , where they had repaired it before. We discovered improper fittings pipping , that was used to repair it before. I am a home owner so I never knew, well brown and sons set up inspection with city. Which we did not know was required , even the inspector complemented on them and was laughing at the old piping that the first leak was used to repair . So I learned the hard way and am sure plenty of other people do still. But be sure who you are hiring, and if price seems to good to be true , well we know it usually is . I recommend Brown and Sons to anyone in DFW that need plumbing , ac work done, and get the planned maintenance agreement , it will save you money and give you a piece of mind.
Best service experience ever!
Best service experience ever!
I would like to compliment Brown and sons plumbing for the fantastic job they did on our plumbing problem. The young lady that took our call was very polite and concerned about our problem. She took our information and within 10 mins a master plumber was responding by phone to answer our questions. We were so pleased with the quick response we scheduled an appt. for that day. When the plumber and his workers arrived ( on time!!) they were clean, polite, and immediately began working. Needless to say when they left the problem was fixed and the mess cleaned up. But most of all the work they did was priced well. Job well done guys.I will be calling you again. Greatly satisfied customer.
I have a new puppy and leaving him in the bathroom for a couple of hours until I returned I thought would save me from carpet damage, but I didn't know he could literally chew the water line into that goes to the toilet and flood the entire bathroom and downstairs too!! It was late on a Friday afternoon, not one plumber out of the 20 I felt like I called was able to help, but then BNS absolutely saved the day! Ken was able to tell me over the phone how to stop the water initially, then he came right over and repaired my line, very reasonable, very polite and I will never use another plumbing company but brown and son's!! Thank you Ken you did save me from catastrophe!!
We found out we had a slab leak late on a Thursday night. We called BNS early the next morning they came right out assessed the problem and got right to work. They came back on Saturday to finish the job. They did a great job. They cleaned the area when done. Were courteous and gave us the price upfront and explained everything to us. We will definitely use them again.
Brown and Sons Plumbing literally went above and beyond for us! They came to repair a pump in our basement, and they took the time to inspect the sinks, tubs, water heaters, etc. Fortunately, they saw that my water pressure was low in the kitchen, and cleaned out the mineral build up in my pipe! Since this was such a small task they said it was courtesy of Brown and Sons! Very Impressive!!!!